Amazon's return process is second to none. It is one of the very few large e-commerce sites that gets the process right and makes the process painless for its customers. Along with their customer support, I've never had an issue in returning an item if the quality of the item was not up to standard or received damaged. But in such cases just because you can return an item should you?
Ever since I read articles on Amazon destroying millions of items of unsold stock just to be sent to landfill, I've been more mindful as to when I should return an item.
If I receive an item that slightly damaged, I normally opt for a discount rather than sending it back. I've done this in the past by either contacting the third-party seller or Amazon customer service using their online chat tool. They are very forthcoming in offering a discount as long as you can provide proof that the product you received is damaged or not in an acceptable condition.
This approach has worked for me whenever I felt it was required. Not surprising when you take into consideration the cost to the seller for pickup and disposal (or renewing the product).
I normally opt for this approach for items that are still fit for purpose, where the damage can easily be hidden and the longevity is not compromised. Of course, the level of damage that is deemed acceptable depends on the product and your own personal view.
Why not try this alternative the next time you receive a damaged product that is still able to serve its purpose? If enough of us are able to take this route, it can not only benefit the environment but also reduce waste.
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